Privacy Policy

Privacy Policy

Falling 3D Design Studios

Updated Jan 16, 2026

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with Falling 3D Design Studios.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or sign up for updates, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment-related information (processed securely by third-party providers)

Order & Technical Information

  • Order details and purchase history
  • Custom design specifications or files you provide
  • IP address, browser type, and device information
  • Site usage data through cookies or analytics tools

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Communicate about orders, updates, or issues
  • Provide customer support
  • Improve our website and services
  • Send occasional emails if you opt in (such as product updates or shop announcements)

We do not sell or rent your personal information.

3. Payment Processing

Payments are handled by secure third-party payment processors. We do not store or have direct access to your full payment details.

Payment processors may collect information in accordance with their own privacy policies.

4. Custom Files & Design Information

If you submit files, drawings, or specifications for custom work:

  • Files are used solely to complete your order
  • Files are stored securely
  • We do not share or resell customer-provided designs

Custom designs created by Falling 3D Design Studios remain our intellectual property unless otherwise agreed to in writing.

5. Cookies & Analytics

We may use cookies and similar technologies to:

  • Understand how visitors use our site
  • Improve site functionality and performance

You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

6. Sharing of Information

We may share limited information only when necessary to:

  • Fulfill orders (e.g., shipping carriers)
  • Process payments
  • Comply with legal obligations

We do not share personal information for marketing purposes.

7. Data Security

We take reasonable steps to protect your information using:

  • Secure website hosting
  • Encrypted connections where applicable
  • Limited access to stored data

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Rights & Choices

You may:

  • Request access to the personal information we have on file
  • Request correction or deletion of your personal data (subject to legal or operational requirements)
  • Opt out of marketing emails at any time using the unsubscribe link

To make a request, please contact us through the information provided on our website.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

Continued use of our website constitutes acceptance of any changes.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us through the information provided on our website.